Customer satisfaction is our number one priority. During the final inspect phase, we thoroughly examine every product for any defects or damages before we ship it out to the customer. However, in the event that the product(s) are found defective or you are unsatisfied with the product(s), we will gladly exchange or refund it within 30 days after receipt.
Please see below for RMA(return merchandise authorization) + Return instructions.
*All return item(s) must be in original factory condition with original tags and packaging (as it was shipped out), and not worn nor altered in any way.
*All Clearance sale items are FINAL. All Clearance sale items DO NOT qualify for exchange, return nor refund. No exceptions!
*Customers are responsible for the additional costs associated with return( predicted return freight $50)
*If returned items are not in the same condition as they were when sent, we will refuse or send the package back to you with shipping charge.
*If the original order are qualified for free shipping and promotional shipping, original shipping costs will be deducted.
*Original shipping fees will be refunded only if the item was shipped incorrectly or damaged.
*If a package is refused by the customer or returned as undeliverable, we will issue a refund for the total product amount minus already incurred shipping fees.
*Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
*Returned merchandise will receive a minimum 20% restocking fee, depending on the condition of the item(s).
*Ultimately, noblehair.com will determine whether the returned item is acceptable or not. This decision is final.
Name: Noble Hair
666 Rebecca Road
Xuchang, Henan, 461000
Once received, the return item(s) will be inspected and either approved or denied. Only once the return has been approved will the refund or exchange be processed. After the return shipment has been received, the refund or exchange process may take up to 7 days to process.